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Return policy
Galleri SoHo is committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve received an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
Open Edition prints are eligible for return 30 days after the date you received your order.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
- Framed/Matted Open Edition Prints
- Limited Edition Works
- Special Collection Works
How Do I Track The Progress Of My Package?
For the most detailed, up-to-date tracking information, we recommend that you track your package via the particular courier’s website—either DHL, FedEx or Postnord for deliveries inside Sweden.
To identify which courier is handling your package, please locate the email notification you received when the artwork shipped, which contained the subject line: “Your order item has been shipped.”
This email contains a link allowing you to access a webpage with your order tracking details including your specific courier and your tracking number. Please copy the tracking number from this page and then enter it into the courier’s webpage for the latest tracking information.
Your Sales Advisor will also be closely monitoring your order daily until it’s delivered and will notify you of any important information regarding your order.
If you can’t locate the original notification email or have any further questions regarding your purchase, please email info@gallerisoho.se or telephone us at +46 707677991 between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday.
How Do I Return An Original Work?
Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Galleri SoHo and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work
- Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call +46 707677991 between the hours of 9:00 AM – 6:00 PM Monday through Saturday or email info@gallerisoho.se to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials . If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely back. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email info@gallerisoho.se to complete the return process.
Once the piece safely reaches us, Galleri SoHo will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
- Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call +46 70 767 7991 between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday or email info@gallerisoho.se to give us your order information.
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to info@gallerisoho.se
Step 4 – A Galleri SoHo support representative will contact you to discuss next steps.
How Do I Return An Open Edition Print?
Before reading the instructions provided below on how to return an open edition print, please carefully read our Open Edition Print Return Policy:
Open Edition Print Return Policy
From the time you receive your open edition print, you have 30 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
NOTE: Only open edition prints are eligible for our return policy. Limited edition prints are considered final sale items.
Step 1 – Please call +46 70 7677991 between the hours of (9:00 AM – 6:00 PM Monday through Saturday) or email info@gallerisoho.se within 30 days of your merchandise delivery date.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
Step 3 – Repackage the print, making sure to include:
- Your order number and contact information
- The return portion of your original packing slip
- Address the package to:
SoHo Art Shop
Stora gatan 18, 72212 Västerås, Sweden
Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to info@gallerisoho.se
Galleri SoHo is not responsible for undelivered returns. We will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Final Sale Items
Our money-back guarantee is NOT applicable to the following final sale items:
- Framed/Matted open edition prints
- Limited Edition works
- Special Collection works
What to Do if the Print Arrives Defective
Step 1 – Please call +46 70 7677991 between the hours of (9:00 AM – 6:00 PM PST Monday through Saturday) or email info@gallerisoho.se within 30 days of your merchandise delivery date.
Step 2 – Take photos of the defective print and the packaging and email the photographs to info@gallerisoho.se
Step 3 – After reviewing the photographs, Saatchi Art will ship a replacement print for your defective purchase.
* Shipping times and shipping rates may depend on the location of the shipment address and the size of the item(s) being shipped. All items purchased through the Galleri SoHo marketplace platform are manufactured by an affiliate or pursuant to an agreement with a third-party vendor and shipped to the customer pursuant to arrangements with various shipping carriers for final delivery. This means risk of loss and title for all items purchased pass to you upon the manufacturer’s delivery of the product(s) to the carrier.
* We do not offer expedited shipping options (sorry, no exceptions)