Hard Stones

Refund Policy

At Galleri SoHo, we strive to ensure a smooth and satisfying experience for both our artists, designers, and customers. This refund policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The product received is damaged, defective, or not as described.

• The order was not delivered within the estimated timeframe due to seller-related issues.

• A duplicate charge or incorrect payment has been processed.

2. Non-Refundable Items

We do not offer refunds for:

• Custom or personalized products unless they arrive damaged or incorrect.

• Digital downloads or virtual services once accessed or downloaded.

• Change of mind or buyer’s remorse after a purchase is completed.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact the seller through your Galleri SoHo account within 7 days of receiving the order.

2. Provide clear details, including the order number, photos (if applicable), and a description of the issue.

3. The seller has 3 business days to respond and resolve the issue.

4. If no resolution is reached, contact Galleri SoHo support for further assistance.

4. Refund Approval & Processing

• If a refund is approved, it will be processed within 5-10 business days to the original payment method.

• Shipping costs may not be refundable unless the issue is seller-related.

• If an item needs to be returned, buyers must follow the return instructions provided by the seller.

5. Dispute Resolution

If a dispute arises between a buyer and seller, Galleri SoHo may intervene to ensure a fair resolution. Our decision will be based on provided evidence and platform policies.

For any questions, please contact : info@gallerisoho.se

Galleri SoHo Team